Orders & Returns

 

1. Description of the goods and services

Alternative Medicine 4u  is a company trading with organic and natural products in cosmetics, personal care and hygiene, nutrition and food, and household products.

2. Availability of products

Please, note that due to the nature of the natural and organic products, some items might not be available from the manufacturer from time to time, due to a shortage of specific organic ingredients. If such a situation arises we will notify you immediately and offer a substitute of a similar product. Alternatively, the delivery of your order will be delayed, or we will refund the price of this specific product.

3. Colours, specifications and dimensions of products

We have taken every reasonable effort to display the colours, specifications and dimensions of items on the website as accurately as possible. The colours you see will depend on the resolution of your monitor and we cannot guarantee that your monitor’s display will reflect accurately the colour of the item delivered. Slight variations may occur.

4. Cancellation

Cancellation of an order can be made within 24 hours after placing it. It must be done in writing via e-mail. If proof of payment is not received within 72 hours after placing an order, the order will be automatically cancelled. If payment is made the order cannot be cancelled.

5. Return/refund policy

Returns and refunds are allowed in the following situations:

  • If a wrong item is received you must notify us via email within 24 hours of receiving it. Arrangements to collect the wrong product, and deliver the correct one will be made, and this will be at our cost.
  • If a damaged or broken product is received, you must notify us immediately via e-mail. We will arrange for the damaged or broken product to be collected and replaced with a new one at our cost.
  • Please, note that late delivery is not grounds for return or refund.
  • If you wish to return a product for some other reason, you can do so within 5 days of receiving it. You must inform us via e-mail with the reason for requesting a return. We will decide upon receipt of your request whether to accept or not. If a return is arranged, the product must be in the original sealed package. (not used) Delivery cost will be your responsibility. 
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